Stakeholder engagement and community management are integral elements to effectively managing consultative processes and delivering on successful outcomes. Whether in response to a pandemic or the increasing expectation of stakeholders for deliberative dialogue, embedding a stakeholder engagement solution to ,manage, engage and communicate with stakeholders in a centralised and secure platform requires consideration.
Outlined below is a brief step-by-step guide to adapting to an online stakeholder management platform:
Adopting the most appropriate communication channels and engagement methods tailored to the stakeholders and the desired reporting requirements is key to designing and managing your consultative process. Thinking about who your stakeholders are and how to best to intice them to be actively involved is paramount.
Stakeholders will be more involved in your project and will have more trust in your strategies if they feel that they are being listened to properly – they are acknowledged as an individual and their feedback has been considered. Thus, you need to ensure that you listen to your stakeholders, analysis their feedback and ensure that their feedback is thoroughly captured and inputted into the decision-making process.
You need to understand how, when and where do your stakeholders prefer to be communicated. The best way to ensure that they are being communicated with the information that they are interested in and through the platform that they are comfortable with is by asking them about their preferences at the beginning of the project itself.
Reporting is as vital a part of the entire project management process as the planning is. For effective communication and engagement with the stakeholders, as well as to measure the success rate of your actions, you will be required to create multiple reports and share the results derived with the stakeholders of the project.
Single Tool to Manage It All
Managing the stakeholders and ensuring regular communication and engagement can be challenging, but with the right stakeholder engagement solution it becomes more efficient for our oganisation. No matter how many projects you are running at the same time and how many stakeholders you have to manage and communicate with every day, having a stakeholder engagement tool will ensure that all your stakeholders are considered at all the times and communicated with when required.
If you are considering a secure and established stakeholder engagement solution that that provides the all-in-one solution, look no further than Engagement Hub. Subscribe to the 30-days free trial today and experience a new stakeholder management system.