selecting an online citizen engagement platform

20 Critical Questions To Ask When Selecting An Online Citizen Engagement Platform

Once you have identified a need for a digital engagement platform, it can be confusing to look at the various software options. There are several key questions you need to ask when selecting an online citizen engagement platform.

Governments and organisations across the globe are increasingly recognising the importance of online stakeholder engagement and management in enabling more stakeholders to participate in deliberative dialogue whilst improving efficiencies, resulting in more accountability and better outcomes.

However, no two platforms are equal and therefore organisations need to establish clear objectives as to what they are seeking when selecting an online citizen engagement platform.


20 Questions to ask when selecting an online citizen engagement platform:

Security and Data 

  • How robust is the security infrastructure and practices put in place?
  • Who has access to your user data and how is it encrypted?
  • Is your platform hosted in a secure data centre?
  • Is the data centre located in a country which is not subject to the USA Patriot Act 2001?
  • Is the installation of SSL/TLS Encryption included within your licence fee?
  • Is the software proprietary or is it built on risky open source frameworks?

Compliance and Accessibility

  • Is the platform compliant with government privacy legislation and regulation?
  • Does the platform comply with the global web accessibility protocol WCAG 2.0?
  • To enable participation by all stakeholders, is a language translator built-in?

Support and Advice

  • What level of support is included with your software licence?
  • Is a 24/7 technical help desk provided?
  • Does the business provide additional expert stakeholder engagement services?

Functionality and Features

  • Does the platform meet your objectives?
  • Is there an array of versatile tools available to suit different types of consultations?
  • Is a stakeholder management tool built-in to record offline and online activity in addition to communicating with your stakeholders?
  • Does the platform enable the tagging of qualitative comments for quick issues/trends reporting?
  • How collaboratively does the business work with clients to develop new features?
  • How frequently are new features deployed?

Value for Money

  • Does the platform provide value for money?
  • Does the platform include administrative tools to reduce your time in managing consultation and stakeholders and in reporting?

About Engagement Hub

Leading organisations choose Engagement Hub for the ease of use, security, cost-effectiveness and unequivocal tools and features which enable them to achieve high participation rates, whilst streamlining administration and reporting processes.
Engagement Hub is like no other software, as it offers the only integrated community engagement and stakeholder management toolbox and is driven by stakeholder engagement experts who work closely with our amazing software development team and clients, providing the only end-to-end solution.
Engagement Hub is an enterprise-level, secure proprietary SaaS adopting the latest in cybersecurity technologies and is legislation and accessibility compliant.

Contact us for a detailed proposal, book a demo to organize an online screen share and discussion of your objectives, or to explore the features in detail on our Engagement Hub demonstration site.

Read more about how simple it is to manage, the benefits, reporting, security and more.

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