SUPPORT AND ADVICE

So much more than just software, you benefit from our decades of stakeholder and community engagement experience.

SUPPORT AND ADVICE
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Accessing Support

With decades of stakeholder and community engagement experience, our Team is always here to help! So much more than just software, Engagement Hub offers clients the opportunity to benefit from the knowledge and expertise of our Team. Talk to the Engagement Hub Team today and find out how we can help you get started with your stakeholder, employee or community engagement.

Engagement Hub is incredibly intuitive and has been developed to be as user-friendly as possible. The Engagement Hub Development Team is committed to keeping the platform at the cutting edge of online engagement and consultation. We are extremely responsive to client feedback and pride ourselves on ensuring that the software functions are state of the art.

Your success is our priority, so we offer great support to ensure you get the most from your platform. You are never alone, here are the ways to access help, advice and support:

 

  • SPECIALIST HELP

    Contact the Stakeholder Engagement Specialist assigned to you during business hours (Sydney Time)
  • HELP DESK

    Submit a ticket to our HelpDesk, engagementhub.ticksy.com
    24 hours 7 days a week
  • ONLINE SUPPORT

    Request free online training at support@mybusinessapp.com.au Free training sessions are limited per client.
  • INSTRUCTIONAL VIDEOS

    View our suite of instructional videos on the Engagement Hub Community site.
  • USER MANUAL

    Your User Manual provides a great quick reference guide to the functions and widgets within Engagement Hub.
  • FREE REFRESHERS

    Engagement Hub subscribers are invited to attend a free refresher training session twice a year in an Australian capital city.
  • INHOUSE TRAINING

    Request in-house training for your organisation. The Engagement Hub training is very cost effective.
  • RESOURCE LIBRARY

    The Engagement Hub Community site offers subscribers a wealth of images, templates, banners, tips & tricks and so much more