Support

Our clients love the support they receive from Engagement Hub – it’s second-to-none!

Whether you subscribe to our standard or premium support packages, your dedicated Engagement Specialist is available to you each month to help you get the best out of your Engagement Hub software. 

 

Our 24/7 helpdesk provides support around the clock and our online knowledge centre allows you to access quick guides and information on all the software features. You choose the level of support that is right for your organisation and you can also add on custom support for any large projects, complex consultations or project build outs. 

CWLLS NSW Government Engagement Platform

Standard Support

This is included with all Engagement Hub Licences:


  • 24/7 Help Desk Team for technical assistance 
  • A dedicated Stakeholder Engagement Strategist
  • Two Hour Screen Share Meeting / Training to assist your team in getting started
  • Pre-launch Platform and Project Review
  • Ongoing collaboration of new features and functionality
  • Access to online resources including instruction manuals, video guides, online training, tips, image library etc
  • One hour of virtual training and/or advice per month
  • Monthly development and training updates

Premium Service Package

All elements of the Standard Support Package +

 

  • Two hours of additional pre-launch training
  • Ongoing review of your site and projects
  • Third party comment moderation on commenting widgets (if required)
  • Two hours of virtual training and/or advice per month
  • A dedicated Stakeholder Engagement Strategist to provide you with eight hours of service per month.

 

The service provided is based on client needs at any stage and typically includes a mix of management and updating of your site, creating new projects/ consultations, independent moderation when commenting tools are being utilised, providing strategic advice on your online consultations or compiling reports on your consultations.

support options

View our full support and implementation options

Reporting

Our extensive reporting systems allow you to easily view how users are interacting with your project, enabling you to segment, communicate and continually further your engagement.