Whether you subscribe to our standard or premium support packages, your dedicated Engagement Specialist is available to you each month to help you get the best out of your Engagement Hub software.
Our 24/7 helpdesk provides support around the clock and our online knowledge centre allows you to access quick guides and information on all the software features. You choose the level of support that is right for your organisation and you can also add on custom support for any large projects, complex consultations or project build outs.
This is included with all Engagement Hub Licences:
All elements of the Standard Support Package +
The service provided is based on client needs at any stage and typically includes a mix of management and updating of your site, creating new projects/ consultations, independent moderation when commenting tools are being utilised, providing strategic advice on your online consultations or compiling reports on your consultations.
View our full support and implementation options
Our extensive reporting systems allow you to easily view how users are interacting with your project, enabling you to segment, communicate and continually further your engagement.