Support

Our clients love the support they receive from Engagement Hub – it’s second-to-none!

Whether you subscribe to a starter, standard enterprise or premium enterprise licence, your dedicated Engagement Specialist is available to assist you in achieving the best out of your Engagement Hub software. 

 

Our 24/7 helpdesk provides support around the clock and our online knowledge centre allows you to access quick guides and information on all the software features.

In addition to our software licence packages, you can always access additional support and advice for any large projects, complex consultations or project build outs. 

CWLLS NSW Government Engagement Platform

Support options

All licenses include:

  • 24/7 technical help desk support
  • Online Resource Centre
  • Ongoing virtual training and webinars
  • Strategic advice and assistance from your Engagement Manager each month. 


Standard & Premium Licenses also include:

  • Independent Moderation of public comments
  • Site Reviews
  • More support hours per month
  • More training per month
NHVR Engagement Hub

“The support we receive is outstanding. I’ve had years of working with online tools and never experienced this level of customer service. Whenever we’ve submitted a ticket to the helpdesk, they not only get back to us within 24 hours but always easily interpret just what we need and implement it quickly. I highly commend Engagement Hub for this high level of customer service."

Linda MacDonald

National Heavy Vehicle Regulator

"Nothing is too much trouble for the support team, it’s a really personalised service and it feels like we’re working together to achieve our goals."

Dani Appleby

Gladstone Mindcare

Reporting

Our extensive reporting systems allow you to easily view how users are interacting with your project, enabling you to segment, communicate and continually further your engagement.