A Year-by-Year Look at Engagement Hub’s Growth and New Features
In the world of digital engagement, standing still is never an option. Community expectations keep changing, technology keeps advancing, and organisations need engagement platforms that grow with them. This is exactly why continuous feature updates are at the heart of Engagement Hub’s success.
Between 2021 and 2025, Engagement Hub has launched dozens of new tools, improvements, and system enhancements—each designed to make stakeholder and community engagement smarter, faster, and more meaningful. Here’s a timeline-style look at how the platform has evolved, and why these updates matter for every organisation using Engagement Hub.
2021: Setting the Foundation for a Richer User Experience
In 2021, Engagement Hub focused strongly on front-end flexibility and project-level improvements, making it easier for users to build engaging, visually appealing consultation pages.
Key Highlights
- Home Page grid options & background customisation
- Project Search bar functionality on the homepage
- Unique project URL slugs for cleaner navigation
- Detailed stakeholder list downloads for project admins
- New HTML newsletter templates
- Migration to AWS Managed Services for improved reliability
- New content widgets like Sidebar Quick Polls and Project Timeline
Why it mattered:
2021’s updates laid the foundation for a more intuitive, fully customisable platform thus helping organisations present their projects professionally while improving backend stability.
2022: Smarter Tools & Better Content Engagement
In 2022, Engagement Hub introduced new interactive tools that helped organisations create richer, more dynamic consultation experiences.
Key Highlights
- Insights Dashboard for phrase-based reporting
- Workflow Task Management
- Interactive Media widget
- Language Translator widget
- Related Projects Tool
- Full-Width Content Block Tool
Why it mattered:
These features gave administrators more control and more ways to engage diverse audiences—making projects more interactive, accessible, and connected.
2023: A Breakthrough Year for Reporting & Content Tools
2023 was all about scalability, analytics, and n flexibility, opening new possibilities for large organisations and councils.
Key Highlights
- Setting how many projects display on the homepage
- Rich content additions for project sections
- Site Activity Summary Report—a high-level downloadable analytics report
- Major API capability: feed project data to external websites
- Tabbed Content Tool
- Six new content widgets
- Google Analytics 4 configuration
Why it mattered:
With enhanced reporting, API publishing, and new content tools, Engagement Hub transformed into a platform capable of supporting complex, large-scale engagement programs with deeper insights and improved transparency.
2024: Intelligence, Integration & Deeper Insight
In 2024, the platform shifted toward intelligent engagement and enterprise-grade integrations.
Key Highlights
- Sentiment Analysis
- Microsoft Outlook Integration
- Azure AD / Microsoft Entra ID SSO
- New cross-tabulated Insights Dashboards:
- Segment vs Segment
- Tag vs Tag
Why it mattered:
2024’s updates moved Engagement Hub into the next era where analysing community sentiment, connecting via enterprise systems, and interpreting feedback at scale became easier and more accurate than ever.
2025: A New Look & Smarter Reporting
2025 continues the momentum with major improvements to design, reporting, and platform security.
What’s New
- New reporting dashboards
- Fresh visual redesign of the admin area of the software
- Major upgrades to servers and security
Why it matters:
Organisations get faster, more reliable performance, a cleaner user experience, and more powerful reporting tools to drive confident decision-making.
Why Do These Continuous Updates Matter?
Engagement Hub’s steady evolution from 2021 to 2025 shows a clear commitment to one thing: helping organisations build stronger relationships with their communities. And, here’s how these updates play an important role:
1. Better Experience for Users
Every update improves something or adds something new thus making the platform easier for people to navigate.
2. Stronger Engagement
New tools and widgets help admins create more meaningful and interactive projects, which leads to better participation.
3. More Accurate Insights
With new reports and dashboards, organisations can understand community feedback more clearly.
4. Higher Security
Regular upgrades ensure the platform stays protected against new risks.
5. Future-Ready Platform
Because Engagement Hub keeps improving, users don’t have to worry about the tool becoming outdated.
All in all, you can say that Engagement Hub has grown into a smarter, more powerful, and more user-friendly platform. These continuous updates show that the team behind it is fully committed to helping organisations create better, safer, and more engaging community consultations.
