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View our hundreds of expert articles on Community Engagement, Stakeholder Engagement, and Online Engagement Software by clicking on each image below.
View our ‘Ultimate Guides’ to Community Engagement, Stakeholder Engagement and Online Engagement Software.
Engagement Hub’s community engagement reporting includes demographic visualisations, heat maps, sentiment analysis and engagement-level tracking, filterable by project, stakeholder group, location and time period.
When people can respond directly to a place they know, feedback becomes more specific, more meaningful, and often more useful for decision-making. That is why interactive mapping tools have become such a valuable part of modern digital engagement. Rather than asking communities to describe locations in words, interactive mapping allows participants to…
Launching an engagement project successfully depends on planning, monitoring and timing.
A resident submits an online survey on Tuesday. On Thursday, a business owner phones the office with a question that never makes it into a written record. By Friday, a community group has attended a drop-in session as part of the same engagement program. Somewhere in between, a landowner emails…
Most teams do not realise their stakeholder management system is not delivering for them until small problems start piling up. A missed follow-up here. A duplicated contact there. Reports that once took an hour now take most of the afternoon. None of it feels serious on its own, though together it slows the whole team down. …
Community consultation in Australia has a trust problem. According to the 2025 Edelman Trust Barometer, Australia’s overall institutional trust index sits at just 49 out of 100, technically in distrust territory. 62% of Australians believe government and business serve narrow interests rather than the public good, and 64% worry that government…
Ask ten engagement managers what makes a consultation succeed, and most will talk about survey design, mapping tools or submission numbers. Almost none will mention site management, the actual infrastructure holding all of that together. Site management is not a background function sitting behind the real work. It’s what decides whether a council running three…
Governance in Community Engagement Most conversations about community engagement software start with the tools facing the public: surveys, mapping, submission forms. Fewer start with what is happening behind the scenes, inside the team actually running the project. A consultation platform can have a myriad of engagement tools but fall over internally if nobody’s clear on who owns what task, who…
Most engagement teams are stretched thin because the admin keeps growing alongside the work. Another project gets added, another round of community consultation gets scoped, and somewhere in between, the same two people are still manually chasing RSVPs and rewriting the same stakeholder update for the fifth time that month. The…
View client engagement platforms and be inspired by their projects, innovative use of our tools and how they design their sites
Some projects are best understood visually. Whether it is a concept plan, strategic framework, infrastructure proposal or long-term policy document, people often engage more confidently when they can see information presented clearly and interact with it in context. That is…
When people can respond directly to a place they know, feedback becomes more specific, more meaningful, and often more useful for decision-making. That is why interactive mapping tools have become such a valuable part of modern digital engagement. Rather than asking communities…
Following the devastating bushfires, the South Australian Government undertook a comprehensive engagement process to understand the needs of both the local community and tourism industry in how the infrastructure be reimagined and rebuilt. Their aim was to ‘build back better’…
An innovative project in the Perth Hills is empowering the Mundaring community to be involved in the early stages of the Shire’s Heritage Framework Review and additionally delivering time and cost savings. Angus Money, Manager of Planning and Environment at the Shire…
Central West Local Land Services in NSW has found their online engagement hub a fun and convenient way to engage with their community and gain valuable feedback. Community Engagement Officer Brooke Kirkman said that “Based on a strong need to…
Lockyer Valley Regional Council has used online engagement across the full range of Council services to increase the visibility and availability of consultation with their community. View the Lockyer Valley Engagement Hub Platform. Neil Williamson from Lockyer Valley Regional Council…
“Gladstone Mindcare promotes improved mental health and wellbeing by empowering our community through education, information and connectivity. We needed a website and platform that could support us in all 3 of those key work areas and Engagement Hub’s broad range…
The City of Prospect has utilised the Engagement Hub platform to conduct community engagement and consultation initiatives over the past five years. Notably, we have used the platform to manage the consultation component for a major project, the redevelopment of…
The National Heavy Vehicle Regulator (NHVR) is Australia’s national regulator for all heavy vehicles. In 2019, the Australian Government provided the NHVR with more than $8 million in funding to assist local government road managers across Australia to undertake heavy…
Shire of Mundaring is a local government located in the hills east of Perth in Western Australia. With a population dispersed across a large land area, the team were keen to investigate new ways to engage with their community. After…
