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Stakeholder Relationship Management Tool

The only end to end solution available globally – interactive community engagement, stakeholder relationship management tool (SRM) & insights all in one.

Your built-in SRM

Engagement Hub is the only engagement software to include an in-depth stakeholder relationship management system (SRM) as standard. In combination with our tools, you have all you need to engage, inform and consult safe in the knowledge every detail is logged by individual stakeholder in your system.

 

All Engagement Hub Subscription Licences include full access to these features so unlike other software you don’t need any costly add-ons, multiple software applications or headaches over cross-referencing your online and offline engagement.

 

Forget multiple Excel spreadsheets with duplicate and out-of-date stakeholder data.

 

Engagement Hub’s Stakeholder Relationship Management (SRM) tool streamlines processes and captures all your online and offline engagement activity and your individual and grouped stakeholders all in one place.

Your complete Stakeholder Relationship Management Tool (SRM)

record

Import your existing stakeholder data, log any emails, files, actions or notes (offline feedback linked to the consultation). Group and identify stakeholders by segments relevant to your consultations.

communicate

Communicate with individuals or groups of stakeholders directly within the SRM with automatic and tailored emails or newsletters. Enable the ‘following’ feature on projects so stakeholders can opt for automatic updates on any project.

identify

The SRM system’s unique user profiles enables you to understand your stakeholders and quickly reference their participation including comments, conversations, demographic and social media information. See individual stakeholder history or all stakeholders via project or whole of site.

report

The Insights Reporting Dashboard provides instant access to multiple reports, including: Level of Project Engagement, Stakeholder Segmentation by Project, Stakeholder Demographics, Top Influencers, Key Issues/Trends Reporting Simple to use, yet with built-in flexibility to encompass all your stakeholder management needs. Book a demo call with us to understand more about the SRM capability and how it can be tailored to your organisation and stakeholders.

Workflow Tasks

Assign your team members tasks such as reviewing an unpublished project, updating a tool or responding to a stakeholder submission. Each task is logged in the SRM under tasks as well as under individual stakeholders. All admins can update the status and auto emails and reminders are sent out amongst your team. Delegate responsibility across your organisation and know everything is logged in your system.

governance audit

All platform and project activity is date and time stamped providing our clients with the benefit of a complete audit trail.

Participation Tools

Engagement Hub features a total of 29 widgets or engagement tools with more in development all the time. View our 13 feature-packed Participation Tools.