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Obtaining community feedback is critical for organisations- it can lead to better decision-making, outcomes and reputation. Community feedback assists in identifying opportunities, issues and needs of a group of stakeholders. This feedback is imperative in delivering successful organizational outcomes and reputation, resulting in community satisfaction improvement and reducing financial, resource…
If you are working in a private or government organisation you may have recognised the value and need for stakeholder engagement software. With so much on the market, how do you select the right online engagement platform for your organisation? Read here our top questions you need to ask when…
Organisations can now see the multiple benefits of community engagement that go way beyond the traditional expectations of consultation and engagement. Gone are the days when organisations could get away with engaging with just a handful of stakeholders. Today people expect democracy, transparency and collaboration with organisations that may influence…
Any stakeholder engagement process should be built on authenticity, transparency and the desire to build and strengthen stakeholder relationships. Failures may arise if robust pre-planning is not undertaken in relation to both stakeholder engagement and stakeholder management. Effective stakeholder engagement means you must: identify your various stakeholder groups anticipate what…
With advancing technology Online Engagement Tools are now at the heart of any engagement strategy and here we talk about some of the top features to look for in your online engagement tool. Engagement Hub is a dedicated online platform with over 23 unique tools to drive effective participation, conversation…
Community engagement is more vital than ever before. The COVID-19 pandemic has forced us into isolation, going against our very nature as we are social beings. We crave interaction with others, whether a simple smile at a passer-by or deep conversations with friends and family. It has also had a…
More local governments are turning to online citizen engagement tools to transform community engagement and reduce the burden on staff. As the development of digital tools continues to move ahead at an increasingly rapid pace, so too do the opportunities to create an authentic end-to-end customer experience (CX). Online citizen…
Do not underestimate the time that is required in designing and writing a sound community engagement plan which reviews the business case and feeds into your communication and engagement tactics to connect community and drive participation. A well-rounded strategic engagement plan is an amalgamation of big-picture, stakeholder analysis visionary goals…
How do you promote your project to increase community engagement? How you promote your community engagement project can dramatically increase your reach and engagement rate, but where do you start? The first consideration is where you are driving people to – once they’re interested how can they get involved? If…
A well-developed community relationship management tool enables an organisation to maintain up-to-date stakeholder profiles, track correspondence and feedback and communicate with individuals or groups of stakeholders. A community relationship management tool or CRM is now an integral part of how organisations run every day – with all staff able to…
What are the top stakeholder engagement trends at the moment? Stakeholders are more than ever seeking transparency and authenticity from organisations which are wishing to connect with them: from government departments, their employers to even their school community. To achieve robust outcomes, in which stakeholders and/or citizens genuinely feel engaged…
Building a customer-focused culture is not about your contact centre – it is enabling all employees to be exemplary at customer service internally and externally. Good customer service is the ability to transparently, accurately and readily respond to queries whilst also being able to negotiate and mitigate. There are strong…
How can effective stakeholder engagement build confidence? The more accurately informed your stakeholders are, the better they can participate in the decision making and collaborate on ideas. Effective stakeholders engagement opens up new opportunities to build trust and confidence amongst your stakeholders. And, in today’s digital world what can serve…
Maintaining relevance and relationships with employees and internal and external stakeholders is fundamental to any organisation’s success. Utilising digital engagement tools makes this process quick and effective. To contribute to the effectiveness of these relationships, it is important to have strategic stakeholder engagement and relationship management plans in place. Online…
Many organizations across the globe are seeking digital stakeholder engagement software in order to engage with the communities and stakeholders. With a lot of varied software solutions available, how do you evaluate what is on offer? These are just a few questions to ask when talking to digital stakeholder engagement…
We are thrilled to share that leading online citizen engagement and stakeholder management software, Engagement Hub is a finalist in the 2019 SaaS Global Awards Program in the following three categories: Best Data-Driven SaaS Product (non-US) Best SaaS Product for Web/App Development Best SaaS Product for Productivity (non-US) Engagement Hub…
A decade on the battlefront in Local Government in Australia inspired Engagement Hub Founder, Kate Woodbridge, to respond to the desperate need for an efficient, user-friendly and affordable software solution for community and stakeholder consultation. In 2013, after much frustration with the limited tools available to undertake robust online community…
The purpose of moderating stakeholder comments All online stakeholder engagement tools should have the option for the administrator to moderate comments before or after publishing on an open commenting tool. The purpose of moderation is to read and approve each comment, to ensure the relevance of the comment, and that…
Effective stakeholder management is key to building trust, strengthening partnerships and delivering sound outcomes based on a shared vision. Understanding the perceived impacts and opportunities of a proposal to your different stakeholder groups is fundamental. During the engagement process, how you group, record and analyse the different stakeholder groups can…
The way we used to engage and communicate with our friends, family, or stakeholders has changed drastically over the years. There was no Facebook, no Youtube, no Skype or other digital mediums for communicating that we have today. In the past stakeholder engagement notification relied on costly mass media techniques…
If you’re considering using online consultation tools, Engagement Hub is the leading choice for stakeholder engagement software for many public-sector and private organisations. Packed with informative and participative tools, communication functions and the only platform to include a built-in stakeholder relationship management tool. Engagement Hub is a powerful cloud-based software-as-a-service…
There are a lot of different features provided by online community engagement platform. Engagement Hub provides a suite of solutions to inform, collaborate and engage with your stakeholders and community 24/7 from anywhere resulting in more effective, efficient and meaningful consultations. It brings together a comprehensive widget system, enabling you…
Engagement Hub is developed by community engagement specialists to improve online engagement. We have designed an online platform for community engagement that enables you to inform, collaborate and engage with your stakeholders quickly and effectively. A dynamic and innovative hub, Engagement Hub is a powerful cloud-based software-as-a-service (SaaS) application where…
An online community engagement portal is a place where community members come together to discuss, inform, share and collaborate on opportunities and issues. This is a great way for stakeholders to stay updated and active about what an organization is planning. Engagement Hub is a well known and dedicated online…
We are all trying to increase our business’s growth, expansion, and sustainability. The ability to capture more leads and acquire new customers is essential, but engaging your current customers and followers is equally crucial. Gaining a deeper understanding of your audience, including their problems, wants, and needs, can maximize…
Engagement Hub is transforming what it means to care about an issue, to be heard and informed and to create co-operative, collaborative data-driven social solutions. Many organisations are choosing the Engagement Hub software for their community and stakeholder engagement platform. View examples and case studies here. This online stakeholder engagement…
There will always be a role for face-to-face consultation, despite the current distancing required due to the pandemic. However, it’s a continual challenge for governments and organisations to reach people and secure attendance at consultation events. Citizens of today’s world? Using online citizen software, branches of local government, public sector…
Once you have identified a need for a digital engagement platform, it can be confusing to look at the various software options. There are several key questions you need to ask when selecting an online citizen engagement platform. Governments and organisations across the globe are increasingly recognising the importance of…
Want to know the best online engagement tools in the market? Read about the top 5 platforms available. Download our detailed analysis of the top online community engagement tools now View more information on comparing online engagement software. The term engagement suggests the use of a combined effort to understand…
COVID-19 has forced all industries to adopt new and innovative thinking in order to continue operating as close to normal as possible. It has impacted communication in the biggest way, as it has forced us all to change the way we interact with each other. For the most part, human…
View client engagement platforms and be inspired by their projects, innovative use of our tools and how they design their sites
Central West Local Land Services in NSW has found their online engagement hub a fun and convenient way to engage with their community and gain valuable feedback. Community Engagement Officer Brooke Kirkman said that “Based on a strong need to…
Lockyer Valley Regional Council has used online engagement across the full range of Council services to increase the visibility and availability of consultation with their community. View the Lockyer Valley Engagement Hub Platform. Neil Williamson from Lockyer Valley Regional Council…
“Gladstone Mindcare promotes improved mental health and wellbeing by empowering our community through education, information and connectivity. We needed a website and platform that could support us in all 3 of those key work areas and Engagement Hub’s broad range…
The City of Prospect has utilised the Engagement Hub platform to conduct community engagement and consultation initiatives over the past five years. Notably, we have used the platform to manage the consultation component for a major project, the redevelopment of…
The National Heavy Vehicle Regulator (NHVR) is Australia’s national regulator for all heavy vehicles. In 2019, the Australian Government provided the NHVR with more than $8 million in funding to assist local government road managers across Australia to undertake heavy…
Shire of Mundaring is a local government located in the hills east of Perth in Western Australia. With a population dispersed across a large land area, the team were keen to investigate new ways to engage with their community. After…
Following the devastating bushfires, the South Australian Government undertook a comprehensive engagement process to understand the needs of both the local community and tourism industry in how the infrastructure be reimagined and rebuilt. Their aim was to ‘build back better’…
An innovative project in the Perth Hills is empowering the Mundaring community to be involved in the early stages of the Shire’s Heritage Framework Review and additionally delivering time and cost savings. Angus Money, Manager of Planning and Environment at the Shire…
The University of Queensland chose Engagement Hub as their software provider to conduct the Radiant Study – a study about weight stigma in maternity care. The team selected Engagement Hub due to the secure and safe space they could…
Large, multi-party projects with vast stakeholder networks benefit greatly from the digitilisation of consultation and engagement. Ben Smith from NGH Consulting has spent his career working on large-scale infrastructure and regional development projects. He believes digital tools enable bigger conversations…
