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View our ‘Ultimate Guides’ to Community Engagement, Stakeholder Engagement and Online Engagement Software.
Obtaining community feedback is critical for organisations- it can lead to better decision-making, outcomes and reputation. Community feedback assists in identifying opportunities, issues and needs of a group of stakeholders. This feedback is imperative in delivering successful organizational outcomes and reputation, resulting in community satisfaction improvement and reducing financial, resource…
If you are working in a private or government organisation you may have recognised the value and need for stakeholder engagement software. With so much on the market, how do you select the right online engagement platform for your organisation? Read here our top questions you need to ask when…
Organisations can now see the multiple benefits of community engagement that go way beyond the traditional expectations of consultation and engagement. Gone are the days when organisations could get away with engaging with just a handful of stakeholders. Today people expect democracy, transparency and collaboration with organisations that may influence…
Any stakeholder engagement process should be built on authenticity, transparency and the desire to build and strengthen stakeholder relationships. Failures may arise if robust pre-planning is not undertaken in relation to both stakeholder engagement and stakeholder management. Effective stakeholder engagement means you must: identify your various stakeholder groups anticipate what…
With advancing technology Online Engagement Tools are now at the heart of any engagement strategy and here we talk about some of the top features to look for in your online engagement tool. Engagement Hub is a dedicated online platform with over 23 unique tools to drive effective participation, conversation…
Community engagement is more vital than ever before. The COVID-19 pandemic has forced us into isolation, going against our very nature as we are social beings. We crave interaction with others, whether a simple smile at a passer-by or deep conversations with friends and family. It has also had a…
More local governments are turning to online citizen engagement tools to transform community engagement and reduce the burden on staff. As the development of digital tools continues to move ahead at an increasingly rapid pace, so too do the opportunities to create an authentic end-to-end customer experience (CX). Online citizen…
How do you promote your project to increase community engagement? How you promote your community engagement project can dramatically increase your reach and engagement rate, but where do you start? The first consideration is where you are driving people to – once they’re interested how can they get involved? If…
A well-developed community relationship management tool enables an organisation to maintain up-to-date stakeholder profiles, track correspondence and feedback and communicate with individuals or groups of stakeholders. A community relationship management tool or CRM is now an integral part of how organisations run every day – with all staff able to…
Do not underestimate the time that is required in designing and writing a sound community engagement plan which reviews the business case and feeds into your communication and engagement tactics to connect community and drive participation. A well-rounded strategic engagement plan is an amalgamation of big-picture, stakeholder analysis visionary goals…
In today’s fast-changing world, organisations can’t just collect feedback and simply rely on them but they also need to close the loop with stakeholders and show how that input shapes real decisions. Whether it’s a government department, a non-profit, or a large enterprise, the ability to transform consultation into measurable…
Any project can only be successful if the stakeholders are engaged effectively. However, many organisations sometimes underestimate the importance of stakeholder engagement, while others struggle to execute it properly. As a result, they suffer project impacts, loss of trust or even public opposition. Why do stakeholder engagement plans fail? What…
Stakeholder relationship management has become really essential for the success of any organization – its projects and activities. Your stakeholder management strategy, or stakeholder engagement strategy as it is often referred, can make or break projects. Earlier the question used to be “if you are engaging your stakeholders?”, but now…
Since launching in March 2016, Engagement Hub continues to evolve in response to the changing stakeholder engagement landscape, the push from the community to participate in decision making, and the collaboration requirements of our clients. Over these last few years, our talented team of software engineers have developed and deployed…
Engagement Hub is the only proprietary online community engagement and stakeholder management tool on the market globally. The key benefits of combining engagement tools and stakeholder management in one end-to-end solution are that it is truly integrated and does not require you to have multiple software licences, and depend on…
Any stakeholder engagement process should be built on authenticity, transparency and the desire to build and strengthen stakeholder relationships. Failures may arise if robust pre-planning is not undertaken in relation to both stakeholder engagement and stakeholder management. Effective stakeholder engagement means you must: identify your various stakeholder groups anticipate what…
Juggling between different groups of stakeholders over multiple consultations can be quite a task for stakeholder engagement managers. Managing multiple stakeholders can be a real headache unless you are using a comprehensive system. Your stakeholders and different groups need to access information to stay informed, have opportunities to provide their…
Without an online stakeholder engagement platform, you are likely working off multiple spreadsheets and systems and struggling to reach all your stakeholders. Effective and authentic communication is a key element in all organisations – be it internal or external. With ongoing digital transformation, the communications landscape continually evolves. Engagement Hub…
Learn how a stakeholder engagement matrix can be much more beneficial than your a stakeholder engagement strategy. Many organisations develop Community Engagement Strategies or Stakeholder Engagement Strategies because they believe it is the best way to manage, track and assess their stakeholder engagement. However, these Strategies are largely very high…
Engaging despite social distancing is paramount during the coronavirus crisis. In the light of the ongoing COVID-19 pandemic, governments across the globe are asking citizens to social distancing and as much as possible to stay within their homes, placing many cities and towns in lockdown. Obviously, COVID-19 is impacting lives,…
A few years ago, I was part of a team spread out across different locations. At first, working remotely felt exciting. We had flexibility, fewer distractions and no daily commute. But after a while, cracks started to show. People felt left out of conversations. Projects slowed down because we were…
In an increasingly digital workplace, technostress is quickly becoming a hidden productivity killer in many organisations. From overloaded systems to steep learning curves and fragmented tech stacks, the unintended result of digital transformation is a workforce that feels stretched thin and burned out by the tools designed to make their…
At Engagement Hub, we prioritise the safety, privacy, and integrity of your community’s data. Our platform uses the latest cybersecurity technologies and follows global standards to keep your engagement activities secure, reliable, and accessible.
Engagement Hub has launched a new Compare page designed to help decision-makers across government, health, energy and not-for-profits quickly understand how the leading tools stack up.
Click here to see this tool in action Engagement Hub‘s software currently includes twenty-three different informative and feedback community engagement tools, all of which provide our clients with incredible insights and effective customer and stakeholder engagement management opportunities. Perhaps the most exciting of these tools is the very unique Interactive…
With advancing technology Online Engagement Tools are now at the heart of any engagement strategy and here we talk about some of the top features to look for in your online engagement tool. Engagement Hub is a dedicated online platform with over 23 unique tools to drive effective participation, conversation…
There are some key questions you need to ask when you’re selecting an online engagement platform. Governments and organisations are increasingly recognising the importance of online stakeholder engagement and management. It enables more stakeholders to participate in deliberative dialogue and improves efficiencies, resulting in more accountability and better outcomes. A…
Across the globe, COV-19 presents new challenges to the consultative and engagement landscape. With many countries now enforcing or encouraging social distancing, the ability to engage offline through face-to-face methods such as forums, workshops and listening posts is impossible.
Engaging despite social distancing is paramount during the coronavirus crisis. In the light of the ongoing COVID-19 pandemic, governments across the globe are asking citizens to social distancing and as much as possible to stay within their homes, placing many cities and towns in lockdown. Obviously, COVID-19 is impacting lives,…
More local governments are turning to online citizen engagement tools to transform community engagement and reduce the burden on staff. As the development of digital tools continues to move ahead at an increasingly rapid pace, so too do the opportunities to create an authentic end-to-end customer experience (CX). Online citizen…
View client engagement platforms and be inspired by their projects, innovative use of our tools and how they design their sites
Central West Local Land Services in NSW has found their online engagement hub a fun and convenient way to engage with their community and gain valuable feedback. Community Engagement Officer Brooke Kirkman said that “Based on a strong need to…
Lockyer Valley Regional Council has used online engagement across the full range of Council services to increase the visibility and availability of consultation with their community. View the Lockyer Valley Engagement Hub Platform. Neil Williamson from Lockyer Valley Regional Council…
“Gladstone Mindcare promotes improved mental health and wellbeing by empowering our community through education, information and connectivity. We needed a website and platform that could support us in all 3 of those key work areas and Engagement Hub’s broad range…
The City of Prospect has utilised the Engagement Hub platform to conduct community engagement and consultation initiatives over the past five years. Notably, we have used the platform to manage the consultation component for a major project, the redevelopment of…
The National Heavy Vehicle Regulator (NHVR) is Australia’s national regulator for all heavy vehicles. In 2019, the Australian Government provided the NHVR with more than $8 million in funding to assist local government road managers across Australia to undertake heavy…
Shire of Mundaring is a local government located in the hills east of Perth in Western Australia. With a population dispersed across a large land area, the team were keen to investigate new ways to engage with their community. After…
Following the devastating bushfires, the South Australian Government undertook a comprehensive engagement process to understand the needs of both the local community and tourism industry in how the infrastructure be reimagined and rebuilt. Their aim was to ‘build back better’…
An innovative project in the Perth Hills is empowering the Mundaring community to be involved in the early stages of the Shire’s Heritage Framework Review and additionally delivering time and cost savings. Angus Money, Manager of Planning and Environment at the Shire…
The University of Queensland chose Engagement Hub as their software provider to conduct the Radiant Study – a study about weight stigma in maternity care. The team selected Engagement Hub due to the secure and safe space they could…
Large, multi-party projects with vast stakeholder networks benefit greatly from the digitilisation of consultation and engagement. Ben Smith from NGH Consulting has spent his career working on large-scale infrastructure and regional development projects. He believes digital tools enable bigger conversations…
