Security & Compliance

Engagement Hub prides itself on our top-level security and compliance. When working with us, you know your data is safe and your platform is accessible to all. 

Engagement Hub applies the latest in cybersecurity technologies and is legislation and accessibility compliant. 


We are an Australian company with our secure dedicated data centre located in Sydney. Our 99.9% uptime is backed by end-to-end encryption, daily back ups and data storage on a RAID 10 array. 

Software and Data Centre Security

Our team adopt the latest in cybersecurity technologies:

  • Secure Dedicated ISO Accredited Data Centre located in Sydney, Australia
  • 100% cloud-based solution – no software downloads required
  • SSL and TLS are installed on our server so data is encrypted in transit
  • Data is encrypted end-to-end with TLS1.3 at the transport layer
  • Uptime: We are committed to providing reliable cloud-based software backed by a 99.99% uptime guarantee. The software and server is monitored 24/7
  • Backups occur daily to a centralised backup system for storage 
  •  Data stored on a RAID 10 array. O/S stored on a RAID 1 array. 

Data Privacy and Protection

PRIVACY COMPLIANT – Complies with privacy and data protection legislation and regulation. Includes the Australian Privacy Act 1988, Privacy Regulation 2013 and the Privacy Amendment (Enhancing Privacy).


Your data is not shared with us or any third party. Only clients and their nominated project administrators have access to their users and data.


Built for all devices, browsers and operating systems.


Accessibility Compliant: Tested for WCAG 2.1 Level AA.


Built-In Language Translator featuring over 100 languages.

Contact us for the full Engagement Hub Security and Compliance Statement.

Frequently Asked Questions

Have a question? Read our frequently asked questions and if you can’t find the answer, contact us via our contact form or by phone – +61 2 8007 4277