Most licences are annual however starter licences can be for a minimum of 3 months. Clients subscribing to a multi-year licence receive a significant discount.

Yes, we provide subsidised fees for verified not-for-profit organisations.

Implementation can be in as little as a few days. Our standard implementation includes all configuration of your site with your branding and custom URL. The onboarding training program includes:

• 1 x 90-minute to understand the system and consultations.
• 1 x 60-minute session to review Stakeholder Relationship Management System
• 1 x 60-minute session to review Reporting

You can also add on additional services during and post implementation such as importing stakeholders, bespoke team training, newsletter template creation and project set up.

Yes, we have upgraded many clients from other platforms.

• Our Technical Help Desk Team are there to assist you with troubleshooting technical enquiries. They are highly responsive and knowledgeable. Depending on the support you choose, the Technical team are available to you in AEST business hours or 24/7.
• Our online Resource Centre features hundreds of help articles, videos and interactive guides to assist you.
• Every month our team host monthly webinars to strengthen clients’ knowledge and help clients maximise the use of Engagement Hub.

We have a team of stakeholder engagement specialists who provide extensive value to our clients in digital engagement design, project set-up, project management, reporting and tailored training. These services are charged separately to software licence fees.

As the leading stakeholder engagement and management software, we are committed to investment in innovation and new features. Our changelog can be viewed online. 

Nearly all of our development is client driven and all clients benefit from software upgrades at no further cost.

Only your administrators have access to your data. This is critical to safeguarding clients and their stakeholders’ data. Our ISO 27001 accredited private server is located in Sydney, Australia and is provided by AWS Managed Services.