About us

Passionate about community and stakeholder engagement

Engagement Hub is much more than just an online engagement software. We are a team of highly-experienced engagement experts with decades of experience here to add value to your online and offline engagement. 

Engagement Hub is the only proprietary engagement software – custom-built for modern-day engagement – and the only software to include a comprehensive SRM. We’re also the only software still owned and run by our founder and long-serving team. 

When you choose Engagement Hub – you are joining a partnership in your engagement. 

Launched

2016

following years of development

0+

Ideas & Feedback Inputted

Industry-leading online engagement software

Learn why they chose Engagement Hub

We asked our customers what was unique about Engagement Hub and this is what they said. 

True to our roots

Founded by a stakeholder management expert frustrated by the lack of software that 'does it all' - we are still run by our founder and the long-serving team of developers and engagement specialists. We're also proudly Australian-owned and hosted.

Rapid deployment and development

Each month we release new features and updates. We work closely with clients to create our development roadmap and most deployments are informed by client suggestions. You don't stand still and your software shouldn't either.

World-Class Customer Support

This is not just a marketing phrase, it's in our DNA to serve our clients well. Our team are devoted to client outcomes and to providing excellent customer service. We partner with you in your engagement, your deadlines and your objectives and are with you every step!

Highly customisable

Each of our clients is different so we have developed highly flexible software that can be tailored to individual needs. Our clients love the flexibility and how the tools and features can be employed innovatively each time

Reporting - saving time and money

Our extensive reporting provides clients with insights like no other software. Know your stakeholders like never before. One client saved $120,000 in time and resources in the first 9 months due to our reporting alone.

Trusted & Accredited

Trusted by all levels of Government, corporates and not-for-profits. We are an accredited supplier for the Australian Government, NSW, QLD SA & WA State Governments and a Local Buy member for NT, QLD and TAS. We are also a Certified B Corporation.
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Exclusive to Engagement Hub

There are some things you only get with Engagement Hub!

Custom Proprietary Software

Not taken over by a global company or investment firm - we are still owned and run by our female founder and long-serving team of developers and engagement specialists in Australia and New Zealand. This means you get 100% knowledge, expertise, energy and get to be part of software development.

Comprehensive Stakeholder Management

We are the only software to include a built-in SRM as standard so you can record offline and online engagement together, task directly within the software and send out email campaigns. Create segments, upload databases, integrate with Microsoft Outlook, record offline engagement like letters, briefings and events.

Highest number of tools and features

We stopped counting when we got over 200! There are literally hundreds of ways to customise your engagement platform. Our 38 project engagement tools can be tailored to every consultation and turned on and off as you need them. Everything is included in your licence - no hidden fees (only bespoke Azure integration is additional).

Team Management Tools

Some of our clients have over 60 admins using the software so we include team tools like workflow tasks, admin permission levels, project owners and a full reporting dashboard just for your team statistics. Get insights into productivity and efficiency savings.

Our Years Of Journey: A Path OfGrowth & Innovation

2013
2016
2016
2017 - Now
2025

Development Started

 

Frustrated as no 'all-in-one' engagement solution in the market. Developers started building Engagement Hub. 

Software Launched

 

Engagement Hub was launched onto the market on 31 March 2016 with roadshows hosted across Australia.

Clients come on board

 

Our first two clients were Ausgrid and the City of Prospect in May 2016 and they are still with us today!

Rapid market growth

 

Since launch, we have experienced rapid growth internally and externally and welcomed clients across Australia from all sectors

Ongoing development

 

We are commited to ongoing development and innovation each and every month and work closely with our clients on their suggestions.View our latest developments here. 

Want more details on how we compare to our competitors?

Request our detailed market comparison to understand why Engagement Hub leads the way in terms of number of tools & features, customisation, reporting, stakeholder management and much more!

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Proudly B Corp Certified

Certified B Corporations are companies that use the power of business to build a more inclusive, equitable and regenerative economy.

To achieve certification, we were required to meet the highest standards of verified positive impact for our workers, customers, suppliers, communities and the environment.

As part of our commitment to continuous improvement, we will be working with BCorp to measure our entire social and environmental impact and to meet the highest standards of:

  • Governance
  • Community
  • Environment
  • Customers
  • Workers

Social & Environmental Impact

As a digital SaaS company, we help many of our clients to reduce their impact on the environment with the provision of online tools to engage and consult with stakeholders and community.

Our team work virtually where possible across Australia and New Zealand and we almost exclusively use video conferencing software to minimise travel. 

Partnerships:

Foundation for National Parks & Wildlife

In December 2021, we commenced a donation program to the Foundation for National Parks & Wildlife planting a tree for each client for Christmas and ongoing for every new client that comes on board.

Big Brothers Big Sisters

Annual donation program to this amazing not-for-profit which provides youth mentoring
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Did you know we are a fully female-owned and led tech company?

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