At Engagement Hub, we’re committed to helping you get the most out of your platform — quickly and efficiently. Our Online Resource Centre is designed to give you instant access to everything you need to manage and customise your site. With hundreds of articles, videos and quick guides, it’s your first stop for all “how do I…” questions.
Click here to sign in or register for the Online Resource Centre.
Why Check the Online Resource Centre First
Most questions about how to use Engagement Hub can be answered in our Online Resource Centre:
- Hundreds of articles and questions answered
- Clear step-by-step guides with screenshots
- Short video / screenshare tutorials
- Searchable topics covering every feature of the software
- Library of group training videos / webinars
Before submitting a support ticket, try searching for your question — chances are, it’s already covered!
For example:
- How do I rearrange widgets on a project page?
→ Search “rearrange widgets” or “customise widgets” and follow our simple guide
- How do I add or change the homepage welcome text?
→ Search “homepage welcome” to read this article or our wider article on ‘Setting up your Engagement Hub platform’
- How do I change the colour of the ‘Registration’ button?
→ Search “button colours” and read this article on submitting your ‘Site Colours’
Each article includes related resources, so you can explore further if you’d like to learn more.
We’re continually updating the Online Resource Centre and are keen to hear from you if you can’t find what you’re looking for. Email us here with any ideas for articles or topics to cover.
When to Contact the Team
While the Resource Centre covers most day-to-day questions, there are times when you should reach out to us directly:
Contact your Client Engagement Manager if:
- You’d like to submit a development idea or request a new feature.
- Email your Client Engagement Manager directly — your idea will be logged, reviewed, and if approved, added to our development roadmap.
- You need advice about strategic use of Engagement Hub, Azure AD or using the external API (although read this help article first).
- You require support from the team to build projects, import contacts, apply segments in the SRM, want to customise your segmentation further etc. Our team is here to help you with add-on services so you can maximise your platform and be supported when you’re short on time.
Submit a Technical Support Ticket only if:
- You’re receiving an error message
- Something isn’t working as expected
- You’ve already checked the Resource Centre but can’t resolve the issue
All technical tickets should be logged via the Resource Centre — just click Submit a Help Desk Ticket in the middle of the screen.
Getting the Best Support Experience
To make sure your query is resolved as quickly as possible:
- Search the Resource Centre first – you’ll often find your answer quickly and easily here.
- Contact your Client Manager for new ideas, integrations or add-on services.
- Submit a ticket only for genuine technical issues.
By using the right support channel, our team can focus on continuous improvement while ensuring you get the fastest possible solution.
Visit the Resource Centre: https://engagementhub.zendesk.com/hc/en-au. Your first stop for instant answers and step-by-step guidance.
