Top Levels of Cybersecurity
Security
When working with us, you know your data is safe and your platform is accessible to all.
The only end-to-end proprietary engagement software
Security & Compliance
Engagement Hub applies the latest in cybersecurity technologies and is legislation and accessibility compliant.
We are an Australian company with our secure dedicated ISO 27001:2022 and CSA STAR Level 2 certified data centre located in Sydney. Our 99.9% uptime is backed by end-to-end encryption, daily back-ups and data storage on a RAID 10 array.
Data Ownership & Access
Vulnerability Management
Privacy & Accessibility Compliant
Software Security
We are committed to protecting your and your community’s data and complying with all relevant standards.
Data Centre Security
Our application utilises the world-class ISO 27001:2022 and SOC certified infrastructure provided by Amazon Web Services (AWS) for all its cloud hosting and server infrastructure.
Privacy & Accessibility
Our software is fully compliant with all relevant privacy and accessibility legislation and requirements.
Data Protection & Access
We take data protection seriously and have multiple mechanisms in place to protect our clients’ data:
How often do you update the software
Every month we release new deployments and updates
frequently asked questions
Security
How secure is the software?
Where is your server located?
We are an Australian company with our secure dedicated ISO 27001:2022 and CSA STAR Level 2 certified data centre located in Sydney.
How regularly is the software monitored?
Engagement Hub is monitored (including but not limited to computing, operating and network infrastructure) twenty-four (24) hours per day, seven (7) days per week, three hundred and sixty-five (365) days per year to detect for any abnormalities.
Does the software comply with all relevant legislation for Privacy, SPAM and accessibility?
- Privacy – Complies with privacy and data protection legislation and regulation. Includes the Australian Privacy Act 1988, Privacy Regulation 2013 and the Privacy Amendment (Enhancing Privacy)
- SPAM – Stakeholders must consent to receive mass communications from the software. You can enable optional 2FA (two-factor authentication) to ensure data integrity
- Accessibility – the software is 100% accessibility compliant and meets WCAG 2.1 Level AA. Responsive to all modern devices and browsers
How do you mitigate cyber attacks?
Our security and vulnerability management includes ongoing monitoring, intrusion prevention/detection, penetration testing, DDOS mitigation and protection, application scanning, password management, etc to reduce risk and ensure stable and secure software.
Who can access client and stakeholder data?
Only you and your administrators can access your platform and data, unless you provide access to Engagement Hub for support reasons.
Do you have more information on your security?
Yes, please contact us to request a copy of our full Security & Compliance Statement.