Useful Engagement Tools You Need to Improve Customer Engagement

The digital-first experience has levelled the bar for organizations across all domains. Customers today expect businesses to measure up and deliver personalised experiences and consistently connect in real-time. According to Salesforce’s “State of the Connected Customer” recent research, about 83% of customers expect to engage with someone immediately after contacting a company, up from 78% in 2019.

Whichever business you are in, one thing’s for sure; engagement plays a significant role in achieving success. As a result, many companies are using online engagement software to improve engagement. The good news is that customer engagement tools are now more accessible, affordable, and convenient to use.

So, introduce yourself to the incredible list of online engagement tools that Engagement Hub can offer you, including:

  1. Emails and Newsletters:

Emails and newsletters continue to play a significant role in customer engagement. 62% of customers still find communicating with companies through emails convenient. Emails provide an excellent engagement strategy to help you reach many customers.

  1. Survey Tool

Surveys are a fantastic way to know what customers think- as they feel they’re being listened to and valued. Surveying can also provide you with additional information about your project’s success.

  1. New Interactive Media Tool

This tool allows users to pin interactive elements to any media and collect comments and votes on each item. In addition, Engagement Hub offers more than 60 pulsating items that users click on to pop up more information.

When you choose Engagement Hub, you’ll also have access to many more practical tools customised to transform your engagement platform into a meaningful and dynamic experience for your users.

To find more about the platform or for any queries, kindly visit

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