Yes. Once you have successfully registered a trial account, we will email you a user manual and cheat sheet.
Our Development Team have recently deployed EngagementHub v1.06 in May 2017. This update is a 100% client driven idea - we have amazing clients!
We have commenced work on v1.07, which includes even more useful features - contact us to find out more.
We are committed to ongoing R&D investment and encourage our clients to also share their wishlists! Our development team work really hard to make our clients ideas a reality for the benefit of all clients.
Prior to the deployment of the platform in March 2016, we liaised with many other community and stakeholder engagement practitioners we already knew well and our consultancy clients, and have developed a pricing structure to respond to different organisational needs and sizes.
The platform is highly affordable with organisations across government, corporate and the not-for-profit sector using it. Contact us for the pricing schedule.
Our pricing structure is available on a monthly or annual subscription basis. You will be surprised at the affordability!
We are 100% focused on the continual software development of the platform and providing fabulous customer service and support!
Support is provided through our online ticketing system .
We endeavour to respond within 24 hours, Monday - Friday 10am - 6pm GMT+10 time.
We have developed the software to be as user friendly as possible and provide a detailed (with many screenshots) User Manual to all clients. Additionally, User Group sessions and briefing sessions are provided at no cost throughout Australia and New Zealand on designated dates. If you require in-house training this can be provided at cost.
We are passionate about our clients achieving successful outcomes and provide ongoing support through:
• Option for our team to set up your portal with your branding
• A dedicated account manager
• Access to our Stakeholder Engagement Toolkit series
• Opportunity to join and network with our online community at community.engagementhub.com.au
• And other means
No, the platform is 100% securely hosted in the cloud from our data centres based in Sydney, Australia. Engagement Hub uses Juniper Powered networks and Dell Enterprise servers.
Yes. Throughout the development of the platform and in post testing we ensured these requirements were met.
Accessibility and Language
• Tested for WCAG 2.0 Level AA
•Tested for screen reader users and keyboard access.
•Language Translator for backend and visitors
• Profanity Filter Built-In
No, our licencing (subscription) is per organisation with unlimited project administrators.