Stakeholders are essential to contributing to the success of organisations and their outcome. Developing constructive and trusting relationships is of prime importance. Gathering stakeholders feedback is invaluable to delivering the best outcomes for your projects, programs whilst building strong relationships with them. The most efficient way to collect feedback is with community feedback tools – having the option to apply multiple and appropriate tools is instrumental in the user experience and also the options on how the feedback is obtained. With these tools, organisations can receive dynamic input from stakeholders resulting in a more thorough understanding of an individual’s, a particular group of stakeholders and the collective perspective.
In this blog post, we’ll explore why and how organisations are using community feedback tools.
Reasons why you must use such tools:
- Improve the delivery and outcome of projects, programs and services: Community feedback tools provide valuable insights into how stakeholders the outputs of an organisation. By collecting and analysing feedback, organisations can readily identify what is working and what is not.
- Increase stakeholder satisfaction: By listening to stakeholders, organisations can record, track and address any issues that are causing dissatisfaction and improve the overall customer experience.
- Gain a competitive edge: In regards to for-profit organisations who actively seek feedback from their community and/or customers, these can gain a competitive edge by being more responsive to customer needs and preferences. This can lead to increased customer loyalty and positive word-of-mouth marketing.
- Foster a sense of community: By engaging with customers and stakeholders through feedback tools, organisations can create a sense of community and build long-lasting relationships.
How to use community feedback tools?
- Set clear objectives: Before collecting feedback, it’s important to set clear objectives for what you hope to achieve. This will help in planning the what digital tools to utilise, ensuring that the feedback you collect is relevant and actionable.
- Be transparent: Stakeholders appreciate transparency, so it’s important to be clear about how feedback will be used and what changes may result from it.
- Act on feedback: Perhaps most importantly, organisations must act on the feedback they receive and close the loop. This demonstrates to stakeholders that their input is valued and will encourage them to provide feedback more frequently.
So, this is why and how you must use community feedback tool. If you are looking for such a tool, come to us. We, Engagement Hub are a SaaS based tool that comes equipped with many features to aid community engagement, such as Survey tool, quick polls, forum/Q&A tool, etc. For more information about us, visit our website – https://engagementhub.com.au/stakeholder-relationship-management/ or give us a call on +612 8007 4277.
